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Common questions about contacting and scheduling with us
We typically respond to all inquiries within 24 business hours. For urgent matters, we recommend calling our main line at 403-826-9595 for immediate assistance during business hours. If you need emergency services outside regular hours, please use our emergency line at 403-826-9595.
While walk-ins for estimates are welcome during our regular business hours, we recommend scheduling an appointment to ensure prompt service. This allows us to allocate sufficient time for a thorough assessment of your vehicle and provide you with a detailed estimate. You can schedule an appointment by calling us or using our online booking system.
To provide you with the most accurate quote, please include: your vehicle's make, model, and year; a detailed description of the damage or service needed; photos of the damage (if possible); your contact information; and your insurance information if you're filing a claim. The more details you provide, the more accurate our initial estimate can be.
Yes, we work with reliable towing partners to provide towing services to our facility. If you need towing assistance, please contact our service line at 403-826-9595, and we'll arrange for a tow truck to be dispatched to your location. We also coordinate with insurance companies if towing is covered under your policy.
Yes, we provide an online repair tracking system for our customers. Once your vehicle is in our care, you'll receive a unique tracking number that you can use on our website to check the status of your repair in real-time. Additionally, we send regular updates via email or text message regarding significant milestones in the repair process.
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